Warehouse & Logistics Supervisor

Job Description

Responsible for supervising the day-to-day running of our warehouse, delivery operations and company fleet, from receiving and storing stock through to picking, packing, despatch and vehicle management. The Warehouse & Logistics Supervisor leads a team of Customer Service Delivery Drivers and Fitters and works closely with project managers and other departments across the business to ensure excellent service. The aim is to fulfil every order accurately and on time while maintaining a safe, efficient and well-organised warehouse, reliable delivery operations and a compliant, cost-effective fleet.

The successful applicant will have experience as a warehouse supervisor or team leader, a good understanding of inventory management and warehouse management systems, and working knowledge of warehouse safety, transport compliance and fleet management.

The role will suit someone who is hands-on, highly organised and calm under pressure. They should also be a natural problem-solver who enjoys leading and developing a team, coordinating logistics and taking responsibility for the effective management of vehicles and fleet-related activities.

Contract: Permanent. Five-month probation period applies
Reports to: Operations Manager (based at Plymouth site)

Role & Responsibilities

• Supervising daily warehouse operations, including goods in, storage, picking, packing and despatch.
• Leading, training and developing the operations and logistics team, including inductions, holiday cover, absence management and appraisals.
• Planning drivers’ routes, managing the delivery orders inbox and coordinating client site deliveries with project managers and sales teams.
• Maintaining accurate stock levels and records, and reporting on KPIs such as order accuracy and on-time delivery.
• Managing the company fleet, including vehicle allocation, availability, utilisation, maintenance schedules, servicing, MOTs, inspections and vehicle replacement planning.
• Ensuring fleet compliance, including monitoring vehicle roadworthiness, driver vehicle checks, defect reporting, relevant transport legislation and company vehicle policies.
• Coordinating vehicle repairs, maintenance providers, hire vehicles, accident and damage reporting, insurance-related administration and fleet records, escalating significant issues to the Operations Manager as appropriate.
• Monitoring fleet costs and identifying opportunities to improve vehicle utilisation, reduce unnecessary expenditure and maintain reliable delivery capacity.
• Keeping forklifts and racking safe and compliant, including LOLER examinations and racking inspections, and ensuring applicable drivers’ hours and transport requirements are followed.
• Identifying improvements to warehouse, fleet and delivery processes and helping to control operating costs.

Desired Skills

• A full driving licence is essential, and a counterbalance forklift licence is required (or a willingness to obtain one).
• An IOSH or Level 3 transport and warehouse operations supervisor qualification would be an advantage.
• Experience of fleet management, vehicle compliance and coordinating vehicle maintenance would also be beneficial.
• The role is active and involves lifting.

Benefits

Profit share discretionary bonus scheme. 23 days holiday (exclusive of bank holidays so 31 total). Two days paid Volunteering Leave. Private Healthcare. Confidential Employee Assistance Program. Parking, kitchen facilities, free tea, coffee and snacks. Friday lunches as part of a great friendly team.

Benefits:

• Canteen
• Company pension
• Free parking
• Private medical insurance
• Sick pay

Westcountry Group is a family business and a certified Investors in People organisation with a positive culture which extends to all members of our amazing team. The working environment is people-orientated, friendly and fast-paced with a team that pulls together to manage the peaks and troughs of the business.