Delivery, Returns and Cancellations

We want all of our customers to be satisfied with the quality of our goods but we recognise that there are occasions where things do go wrong.


Any dates quoted for the delivery of goods are approximate only and the company shall not be liable for any delay in the delivery of the goods, however caused.

The company reserves the right to deliver goods by instalments.

The buyer’s signature or that of his/her representative on the delivery note shall constitute acceptance of goods.


All items to return must be reported to Westcountry Group’s Customer Service Team on 01752 696 300 within 3 working days of delivery.

We will not accept the return of goods without prior authorisation, even where the goods are unfit for re-sale, unless they have been reported as damaged or faulty.

All goods returned should be in their original packaging.

Goods which have been made to order can only be returned if they are faulty, not for any other reason.

Goods ordered in error will incur a re-stocking fee of upto 40% of their price.


All cancellations must be notified to our Customer Service Team on 01752 696 300 within 3 working days of the Sales Order Confirmation being issued. It must also be made in writing either to our postal address or to .

Cancellations received outside of this period must be paid for in full (by you).